A Contact Centre for a Small Business: What You Actually Need, and What It Costs on 3CX
The five things a small-business contact centre needs — queue, short IVR, recording and reports, CRM link, chat and WhatsApp in the same queue — what to leave out, the UAE operator rules, and the three lines on the bill.
.ae or .com? Choosing the Right Domain for a UAE Business
What .ae and .com each signal, what they cost over five years, how Google geo-targets them, the registration rules, and the two-domain arrangement most UAE businesses should end up with.
Two-Factor Authentication for Business: Which Accounts, Which Method, and the Mistakes That Undo It
A practical guide to two-factor authentication for a UAE business: the accounts to protect first, authenticator apps versus SMS versus passkeys, rolling it out across a team, and the five mistakes that quietly cancel the protection.
We Open-Sourced Our WHMCS Module for Spaceship Domains — Free for Every Reseller
BIGBANG ITS has released its production WHMCS registrar module for Spaceship.com as free open source: full domain lifecycle, hardened logging, and TLD pricing sync that others sell as premium — plus free installation help for resellers.
What a Business Website Costs in the UAE — and Why Quotes Differ So Much
A website has four separate costs, and most quotes show you one of them. The build, the running costs, the content nobody budgets for, and the maintenance that decides whether the site still works in two years.
How to Start a Reseller Hosting Business in the UAE (Honest Guide)
You are not selling disk space, you are selling support. What a reseller account actually gives you, the real economics, who it works for, what to demand from a provider, and an eight-step start.
SSL Certificates Explained: What You Actually Need, and What You Are Being Sold
A free certificate gives the same encryption as the most expensive one. What money actually buys, the three validation levels, wildcard scope, and the configuration mistakes that break HTTPS with a perfectly valid certificate.
Why Your Business Website Is Slow — and What Actually Fixes It
Four causes account for almost every slow business site, and only one of them is hosting. How to measure properly, what to fix in which order, and how to tell whether the server is genuinely your constraint.
DNS Records Explained: A, CNAME, MX, TXT and the Ones That Break Your Email
Almost every website or email problem turns out to be DNS. What each record type does, the three that cause the most damage when wrong, why changes take time, and how to check your own domain in ten minutes.
UAE E-Invoicing: The 2026–2027 Deadlines and What Your Business Must Do Now
Large businesses must appoint an accredited provider by 30 October 2026 and go live 1 January 2027. What the Peppol five-corner model actually changes in your systems, why your accountant cannot deliver it, and the ninety-day plan.
UAE Data Protection Law: What It Means for Your Company Website
A contact form makes you a collector of personal data. What the UAE Personal Data Protection Law asks of an ordinary company website, what to change on the site itself, and where the free zones differ.
Website Backup and Recovery Plan: What Actually Works
A backup is not a backup until it has been restored. The three numbers that define your strategy, the retention arithmetic that catches people out, why backups fail silently, and how to build a recovery plan you can actually use.
The First Hour After Your Website Is Hacked: A Response Runbook
Contain, preserve, find the entry point, eradicate, rotate, recover — in that order. Why restoring a backup first is the wrong move, and the mistakes that turn a contained incident into a recurring one.
SPF, DKIM and DMARC Explained: Why Your Business Email Goes to Spam
SPF says which servers may send as you, DKIM proves the message is yours and unaltered, DMARC decides what happens when either fails — and reports who is sending as your domain. How to set all three up, in order, without blocking your own invoices.
BIGBANG ITS: Two Decades of IT in the UAE, and the Clients Who Put It in Writing
A UAE IT company operating since 2003, running its own infrastructure and delivering the whole stack under one provider. What it actually does, how it is built, and the client certificates that back it up.
The Technology That Actually Arrived, and What Comes Next
Separating what has shipped from what is promised: AI that completes work, the compute being built in Abu Dhabi, robots in the narrow places they work — and why quantum, 6G and fusion are not your problem this year.
Syria After Sanctions Relief: The Services Opening Up, and What a Business Actually Needs
The Caesar Act was repealed in December 2025 and the terrorism designation lifted in August 2026. What actually changed and when, which sectors are moving first, what a business needs operationally — and the designations that have not been lifted.
The New Claude AI Services: What Anthropic Offers Now, and What It Means for Your Business
Four model tiers, an effort dial that is the biggest cost lever most teams never touch, agents Anthropic hosts and schedules, and MCP for connecting a model to your own systems. A plain-language guide to what Claude actually offers a business now.