What is 3CX?
3CX VoIP Solutions in UAE
3CX is a leading software-based VoIP PBX phone system in the UAE that enables businesses to manage calls, video meetings, and live chat from a single platform. It improves communication efficiency, reduces costs, and supports remote teams with full flexibility.
3CX is a software-based PBX phone system that uses VoIP (Voice over IP) technology to handle business communication over the internet instead of traditional phone lines. It allows companies to manage calls, video conferencing, messaging, and call routing from one platform.
It can be deployed in the cloud, on-premise, or on hosted servers, depending on business needs.
3CX Pricing Plans in UAE
Choose the best 3CX plan based on your business size and communication needs.
8SC 3CX BASIC
- 8 Simultaneous Calls
- 40 Maximum Users / Extensions
- 16 – 40 Recommended Users / Extensions
- No Call Processing Scripts
- No Custom FQDN
- No AI Agents
- No Call Center Features
- No Facebook Integration
- Included Setup Fees
8SC 3CX PRO
- 8 Simultaneous Calls
- 40 Maximum Users / Extensions
- 16 – 40 Recommended Users / Extensions
- Included Call Processing Scripts
- Included Custom FQDN
- No AI Agents
- Included Call Center Features
- Included Facebook Integration
- Included Setup Fees
8SC 3CX AI
- 8 Simultaneous Calls
- 40 Maximum Users / Extensions
- 16 – 40 Recommended Users / Extensions
- Included Call Processing Scripts
- Included Call Transcriptions via 3CX Cloud
- Included Custom FQDN
- Included AI Agents
- Included Call Center Features
- Included Facebook Integration
- Included Setup Fees
16SC 3CX BASIC
- 16 Simultaneous Calls
- 80 Maximum Users / Extensions
- 41 – 80 Recommended Users / Extensions
- No Call Processing Scripts
- No Custom FQDN
- No AI Agents
- No Call Center Features
- No Facebook Integration
- Included Setup Fees
16SC 3CX PRO
- 16 Simultaneous Calls
- 80 Maximum Users / Extensions
- 41 – 80 Recommended Users / Extensions
- Included Call Processing Scripts
- Included Custom FQDN
- No AI Agents
- Included Call Center Features
- Included Facebook Integration
- Included Setup Fees
16SC 3CX AI
- 16 Simultaneous Calls
- 80 Maximum Users / Extensions
- 41 – 80 Recommended Users / Extensions
- Included Call Processing Scripts
- Included Call Transcriptions via 3CX Cloud
- Included Custom FQDN
- Included AI Agents
- Included Call Center Features
- Included Facebook Integration
- Included Setup Fees
24SC 3CX PRO
- 24 Simultaneous Calls
- 120 Maximum Users / Extensions
- 81 – 120 Recommended Users / Extensions
- Included Call Processing Scripts
- Included Custom FQDN
- No AI Agents
- Included Call Center Features
- Included Facebook Integration
- Included Setup Fees
Which plan fits your team?
3CX licenses the system, not the user — you add staff without adding licence cost. What sets your plan is how many calls run at the same moment (SC).
| Simultaneous calls | Max users / ext | Recommended users |
|---|---|---|
| 8 SC | 40 | 16 – 40 |
| 16 SC | 80 | 41 – 80 |
| 24 SC | 120 | 81 – 120 |
| 32 SC | 192 | 121 – 192 |
| 48 SC | 288 | 193 – 288 |
| 64 SC | 384 | 289 – 384 |
These figures are the capacity of each tier per the official 3CX pricelist. Pick the row your headcount falls into — and if you run a call centre, step one tier up, because agents talk concurrently. Ask us and we will size it from your actual call records.
The three editions
- 3CX BASICThe essentials: calls, apps, video meetings, website live chat.
- 3CX PROAdds call recording, call-centre features, and CRM integration.
- 3CX AIThe top tier: everything above plus AI capabilities and call transcription.
What you get with us, beyond the licence
- Full installation & setupWe install, configure, and hand it over ready to use.
- Migration from your current PBXExtensions, recordings, and numbers move without downtime.
- Arabic + English IVRWe design and record the call tree in both languages.
- SIP trunks & DID numbersProvisioned and connected within the same project.
- 24/7 supportCertified 3CX partner, serving the UAE and GCC since 2003.
SIP Trunk and DID Numbers for 3CX
DID Number
- Virtual Phone Numbers
- Full compliance
- Large inventory
- Premium call quality
- Emergency Calling
- 99.998% core network uptime
- Professional live support
USA SIP Trunk
- Configure 3CX with SIP Trunk for Inbound and Outbound calls
TOLL-FREE NUMBERS
- 800 numbers, free for the caller
- Works with your 3CX system
- Setup and management by our team
- Pricing depends on country and volume
ANNUAL MAINTENANCE
- Priority technical support
- Scheduled checks and system updates
- Response times set in the agreement
- Renewable twelve-month term
✅ Certified 3CX Partner — Middle East Authorized
✅ Serving the UAE & Middle East Since 2003
✅ 1,000+ Businesses Deployed Across the UAE
✅ Full Setup, Licensing & 24/7 Support
✅ Arabic + English IVR Support
- Call centers and customer support teams
- Real estate companies handling client calls
- IT and software companies
- E-commerce businesses
- Enterprises with remote teams
- Sales and marketing departments
- No hardware installation costs
- Works across UAE, Saudi Arabia, and globally
- Pay per system, not per user
- Free video conferencing included
- Setup in 1–2 days vs weeks for traditional systems
- No per-user monthly licensing model
- Scalable for small and large businesses
- Supports remote work and mobility
- Full control over your communication system
- Easy integration with business tools
- Cost-effective compared to traditional PBX systems
- Call centers and customer support teams
- Real estate companies handling client calls
- IT and software companies
- E-commerce businesses
- Enterprises with remote teams
- Sales and marketing departments
3CX includes a built-in live chat system that allows businesses to communicate with website visitors instantly. Chats can be upgraded to voice calls or video calls for better customer engagement.
Benefits:
- Increase conversions
- Real-time customer support
- Multi-channel communication
- Full chat history tracking
BIGBANG ITS FZE is an officially certified 3CX partner serving businesses
across the UAE and the Middle East since 2003. As a recognized regional
partner, we provide end-to-end 3CX services including licensing,
installation, configuration, and ongoing support.Our team has deployed 3CX for businesses in Dubai, Abu Dhabi,
Sharjah, Saudi Arabia, and across the GCC region.
3CX Mobility & Remote Work Features
Key Features of 3CX Phone System
- Call, message, and meet on the go
- Office extension available anytime, anywhere
- World-class iOS, Android, Windows, or web apps
- Easy to install, manage, and scale up as your business grows
- Cloud and on-premise deployment options
- Voice over IP (VoIP) calling system
- Built-in video conferencing
- Live chat for websites
- Call recording and analytics
- Mobile apps for Android and iOS
- Call routing, queues, and IVR system
- Support your remote workforce
- Integration with Microsoft 365 and Google Workspace
Engage in Conversations with Your Customers
Why invest in a live chat solution when 3CX provides one at absolutely no cost? Because live chat is included within 3CX, your agents will never overlook a website message again.
BIGBANG ITS FZE as Your 3CX Partner in the Middle East
BIGBANG ITS FZE is an officially certified 3CX partner serving businesses
across the UAE and the Middle East since 2003. As a recognized regional
partner, we provide end-to-end 3CX services including licensing,
installation, configuration, and ongoing support.
Our team has deployed 3CX for businesses in Dubai, Abu Dhabi,
Sharjah, Saudi Arabia, and across the GCC region.
See your conversions skyrocket
- Turn website visitors into potential leads and sales.
- Upgrade text chats to voice calls or video chats.
- Improve team collaboration and enhance the customer experience.
- Maintain a record of customer interactions and history.
FAQ
Find An answer
3CX VoIP is a software-based phone system that uses Voice over IP (VoIP) technology to make and receive calls over the internet instead of traditional phone lines. It provides features like call routing, video conferencing, and integration with CRM systems, making it ideal for businesses of all sizes.
3CX VoIP offers several benefits, including:
- Reduced communication costs
- Scalability to match your business growth
- Advanced features like video conferencing, call recording, and auto attendants
- Integration with tools like Microsoft Teams and CRMs
- Remote work capabilities with mobile and desktop apps
Yes, 3CX VoIP is perfect for remote work. Employees can use the 3CX mobile or desktop app to make and receive calls from anywhere, ensuring seamless communication even when working remotely.
At BIGBANG ITS FZE, we provide end-to-end 3CX VoIP services, including:
- System setup and configuration
- Migration from existing phone systems
- Ongoing maintenance and support
- Customization to meet your specific business needs
- Training and troubleshooting
Yes, 3CX VoIP supports integration with popular CRM tools like Salesforce, HubSpot, Zoho, and Microsoft Dynamics. This allows you to streamline communication workflows, log calls automatically, and enhance customer interaction.
No special hardware is required to start using 3CX VoIP. It works with IP phones, softphones, and standard headsets. If you prefer a hardware-free setup, you can use the 3CX web client or mobile apps. We can also recommend compatible devices based on your needs.
3CX VoIP is highly scalable, making it perfect for businesses of all sizes. You can easily add or remove users, extensions, and features as your business grows, without needing to invest in new hardware or infrastructure.
The quality of 3CX VoIP calls depends on your internet connection. For optimal performance, a stable broadband connection with at least 100 Kbps per concurrent call is recommended. We can assist in assessing your network to ensure it meets the requirements.
Do you have a question or inquiry?
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