Knowledge Base
Step-by-step written guides on hosting, domains, email and cPanel. Search them first — most questions are already answered there.
Video Tutorials
Dozens of short videos on our YouTube channel walk you through the most common setups and settings.
Open a Ticket
Still stuck? Open a ticket from the client portal and our support team will get back to you, 24/7.
What can we help you with?
Search here to get answers to your questions.
Popular Questions
The questions we are asked most about the company and the way we work.
BIGBANG ITS FZE has been delivering IT solutions since 2003. We provide web hosting, domain registration, business email, cloud PBX phone systems, website design and development, digital marketing and network security for businesses across the UAE.
We are based in the UAE and work with clients nationwide. Onsite IT support is available in Dubai, Sharjah and Ajman, while remote support and all of our cloud services are available anywhere. You can reach us on +971 4 378 2255.
Tell us what you need through the contact form, WhatsApp or a phone call, and we will come back to you with the scope, the timeline and the price. Hosting plans, domains and licences can also be ordered directly from the client portal.
Everything is managed from the client portal at portal.its.ae — placing orders, viewing invoices, renewing services and checking the details of each product you own.
Our technical support team is available 24/7. Open a ticket from the client portal, use live chat or WhatsApp, or call +971 4 378 2255. Emergencies are handled with priority.
Service Questions
Answers about hosting, domains, email and the rest of our services.
Shared hosting suits small business sites and portfolios, WordPress hosting is tuned specifically for WordPress, reseller hosting fits agencies managing several client accounts, and VPS or dedicated servers are for high-traffic sites and demanding applications. All plans are backed by a 99.9% uptime guarantee and 24/7 support — tell us your traffic and we will recommend the right size.
Yes. Our migration team transfers your sites, databases and mailboxes with minimal downtime, then verifies everything is working before the domain is switched over. Just tell us your current provider and how many sites are involved.
Yes. We register .ae and .com.ae alongside hundreds of other extensions, and DNS, renewals and transfers are all managed from your account in the client portal.
Yes. We provide professional mailboxes on your own domain as well as Managed Microsoft 365 plans, including setup, security and migration from your current mail provider.
Yes. Our Annual Maintenance Contract covers networks, servers and workstations with a guaranteed response time, and we offer ongoing website maintenance, updates and security monitoring separately.
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