1. Introduction
Welcome to BIGBANG Information Technology Solutions. These Terms of Service govern your access to and use of our services, including shared hosting, VPS hosting, dedicated hosting, reseller hosting, 3CX VOIP, digital marketing services, web and mobile application development, domain sales, SSL certificates, VPN and business email services. By using our services, you agree to be bound by these Terms.
2. Eligibility
- Age Requirement: You must be at least 18 years old to use our services. By accessing our services, you represent and warrant that you meet this age requirement.
- Account Registration: To use certain services, you must create an account. You agree to provide accurate, complete, and up-to-date information during registration and to keep your account information current.
3. Use of Services
- Permitted Use: You may use our services only for lawful purposes and in accordance with these Terms. You agree not to use our services in any way that violates any applicable laws or regulations.
- Prohibited Activities: You agree not to:
- Engage in any activity that is illegal, harmful, or fraudulent.
- Distribute malware, spam, or any other harmful or unauthorized content.
- Attempt to gain unauthorized access to our systems or other users’ accounts.
- Interfere with or disrupt the integrity or performance of our services.
- Service Limitations: We reserve the right to impose limits on the use of our services, including bandwidth, storage, and other resources, to ensure fair usage by all customers.
4. Account Security
- Responsibility: You are responsible for maintaining the security of your account and any activities that occur under your account. You agree to notify us immediately of any unauthorized use of your account or any other security breach.
- Password Protection: You must protect your account password and should not share it with anyone. We are not liable for any loss or damage resulting from your failure to comply with this obligation.
5. Payment and Fees
- Service Fees: You agree to pay all fees associated with the services you select, as specified during the order process. Fees are due in advance and are non-refundable, except as specified in our Refund Policy.
- Billing Cycle: Services are billed on a recurring basis according to the billing cycle you choose (monthly, annually, etc.). You authorize us to charge your payment method on a recurring basis until you cancel the service.
- Late Payments: If your payment is overdue, we may suspend or terminate your service until the outstanding balance is paid. Late payments may also incur additional fees.
6. Service Suspension and Termination
- Suspension: We may suspend your access to our services if you violate these Terms, fail to make timely payments, or engage in activities that threaten the security or performance of our services.
- Termination: We may terminate your account and access to our services if:
- You violate these Terms.
- You fail to make payment within the specified time.
- We are required to do so by law.
- Effect of Termination: Upon termination, your account will be deactivated, and all data associated with your account may be deleted. You are responsible for backing up your data before termination.
7. Intellectual Property
- Ownership: All content, software, and intellectual property used in providing our services are owned by BIGBANG Information Technology Solutions or our licensors. You do not acquire any ownership rights to the content or software.
- License: We grant you a limited, non-exclusive, non-transferable license to use our services for the duration of your subscription. This license does not permit you to modify, distribute, or create derivative works based on our services.
8. Third-Party Services
- Integration: Our services may integrate with or provide access to third-party services. We do not control these third-party services and are not responsible for their content, performance, or compliance with applicable laws.
- Use of Third-Party Services: Your use of third-party services is subject to the terms and conditions of those third parties. We encourage you to review those terms before using third-party services through our platform.
9. Warranties and Disclaimers
- No Warranty: Our services are provided “as is” and “as available” without any warranties of any kind, express or implied. We do not warrant that our services will be uninterrupted, error-free, or secure.
- Limitation of Liability: To the fullest extent permitted by law, BIGBANG Information Technology Solutions will not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, or use, arising out of or in connection with these Terms or your use of our services.
- Indemnification: You agree to indemnify, defend, and hold harmless BIGBANG Information Technology Solutions, its affiliates, and their respective officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses arising out of your use of our services or violation of these Terms.
10. Data Privacy
- Privacy Policy: Our use of your personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference. By using our services, you consent to the collection and use of your personal information as described in the Privacy Policy.
11. Governing Law and Dispute Resolution
- Governing Law: These Terms are governed by and construed in accordance with the laws of UAE, without regard to its conflict of laws principles.
- Dispute Resolution: Any disputes arising out of or relating to these Terms or our services will be resolved through binding arbitration in UAE. You waive any right to a trial by jury or to participate in a class action.
12. Changes to These Terms
- Modifications: We may update or modify these Terms at any time. Any changes will be effective immediately upon posting on our website. Your continued use of our services after any changes constitutes your acceptance of the revised Terms.
13. Miscellaneous
- Entire Agreement: These Terms, along with our Privacy Policy and any other policies referenced herein, constitute the entire agreement between you and BIGBANG Information Technology Solutions and supersede all prior agreements.
- Severability: If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will remain in full force and effect.
- Waiver: Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights.
- Assignment: You may not assign or transfer your rights or obligations under these Terms without our prior written consent. We may assign our rights and obligations under these Terms without restriction.
14. Contact Information
If you have any questions about these Terms, please contact us at: info@big-bang.ae
