At BIGBANG Information Technology Solutions, we strive to deliver the highest quality of service across all our offerings, including shared hosting, VPS hosting, dedicated hosting, reseller hosting, 3CX VOIP, digital marketing services, web and mobile application development, domain sales, IPTV services, and business email services.
If you encounter any issues or have concerns, we encourage you to report them through one of the following channels:
- Online Form: Visit our website and fill out the grievance form under the “Contact Us” or “Support” section.
- Email: Send a detailed description of your grievance to info@big-bang.ae.
- Phone: Call our customer support team at +97143782255
- Postal Mail: Send your grievance in writing to BIGBANG ITS, Business Bay Metropolis Tower Office 2102-2202 – Dubai – United Arab Emirates.
We will acknowledge your grievance within 24 hours and aim to resolve it within 7 business days. If you are unsatisfied with the resolution, you can request an escalation for further review.
All grievances will be handled confidentially, and we uphold a strict non-retaliation policy to protect those who report concerns in good faith.
For further assistance, please get in touch with us at info@big-bang.ae
