At Bigbang Information Technology Solutions, LLC we are committed to providing reliable hosting solutions, advanced IT services, and digital solutions. This Refund & Return Policy outlines the terms and conditions governing refunds and cancellations. By purchasing any of our services, you acknowledge and agree to the following policy.
1. General Policy
-
All sales are final. Once a service has been purchased, activated, or delivered, no refunds or returns will be issued under any circumstances.
-
This applies to all products and services offered by us, including hosting plans, VoIP solutions, digital marketing, and development projects.
-
Clients are strongly encouraged to review service descriptions, features, and terms before completing a purchase.
2. Services Covered Under This Policy
This policy applies to all services provided by BIGBANG Information Technology Solutions, LLC including but not limited to:
-
Shared Hosting
-
VPS Hosting
-
Dedicated Hosting
-
Reseller Hosting
-
3CX VoIP Services
-
Digital Marketing Services (SEO, Social Media, Ads, etc.)
-
Web & Mobile Application Development
-
Domain Registration & Business Email Services
3. Hosting & Server Services
-
No Refunds: Once hosting (Shared, VPS, Dedicated, Reseller) is provisioned and activated, refunds will not be granted.
-
Resource Usage: Clients are responsible for maintaining usage within the allocated server resources. Abuse or misuse may result in suspension or termination without refund.
-
Service Cancellation: Clients may cancel hosting services at any time, but no pro-rated refunds will be issued for unused periods.
4. 3CX VoIP Services
-
Payments for 3CX VoIP licensing, configuration, or subscription plans are non-refundable once activated.
-
Call credits, setup charges, and configuration fees are non-refundable.
5. Digital Marketing Services
-
Payments made for SEO, Social Media Marketing, Google Ads, or any digital marketing campaign are non-refundable as they involve time, resources, and third-party costs.
-
Marketing performance may vary depending on competition, industry, and external factors. We do not guarantee specific rankings, traffic, or results.
6. Web & Mobile Application Development
-
Development services (websites, mobile apps, custom software) are non-refundable once initiated.
-
Advance payments, milestone payments, or final payments made toward development projects will not be refunded under any circumstances.
-
Any cancellation by the client after the project has started will result in forfeiture of all payments made.
8. Cancellation Terms
-
Clients may cancel services through the client portal or by contacting support.
-
Cancellation only stops future billing; no partial or full refunds are provided for unused time or resources.
9. Exceptional Circumstances
Refunds will only be considered if:
-
BIGBANG Information Technology Solutions, LLC fails to deliver the purchased service as described, and
-
The client provides written notice within 24 hours of purchase, and
-
After investigation, it is confirmed that the service was not provisioned or delivered due to a fault on our end.
⚠️ In such cases, refunds (if any) are solely at the discretion of management and may exclude setup fees, third-party costs, and transaction charges.
10. Dispute Resolution
-
If you believe a payment was made in error, you must contact our billing department within 3 days of the transaction.
-
Charge-backs or payment disputes raised with banks or payment processors without contacting us first may result in immediate suspension or termination of all services.
11. Final Disclaimer
By purchasing any service from BIGBANG Information Technology Solutions, LLC you acknowledge that you have read, understood, and agreed to this Refund & Return Policy.
We encourage clients to clarify all service-related questions with our sales or support team before completing any order.
11. Contact Us
For questions about this Refund Policy or assistance with a refund request, please contact us at: info@big-bang.ae or +1 (667) 222-1616
